RICHMOND'S INDEPENDENT ESTATE AGENT FOR THE DISCERNING HOUSE BUYER

“We recently purchased our first home. Since we had no prior experience with buying a property, we decided to hire a buying agent. After reading many excellent reviews, we chose to work with N&N. To be honest, I was initially skeptical about trusting reviews like these, but N&N turned out to be exactly as reliable as everyone had described. I am not fluent in English, yet they provided incredibly personalised support and were very attentive. They patiently answered all of my many questions and were impressively quick to respond, which helped resolve my worries almost immediately. As we were nearing the exchange, a family member fell ill, and I was on the verge of giving up on the purchase. I couldn’t leave the house due to caregiving responsibilities, but Nikki personally came to our home to collect the documents, signed as a witness, and delivered everything to the solicitor. Thanks to her efforts, we were able to successfully complete the purchase. I truly cannot thank her enough. In the future, if we decide to sell this flat and purchase another property, I will undoubtedly work with N&N again”

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Mrs Yamaguchi
5 * Google & 5* Trustpilot Review
Richmond (November 2024)

“Off market, one viewing, one offer, cash buyer. What more do you need from a trusted advisor who has their pulse on the market that offers you a competitive edge in a difficult market.”

 

Mr Gledhill
East Twickenham (September 2024)
 

“N&N are two wonderful ladies who sold our flat on Richmond Hill. There were many bumps along the road, all of which they dealt with admirably. They gave me lots of tips on furniture, etc, to remove, and they dressed our flat beautifully to show it off to its best for the photos. They were so supportive throughout the entire process. They are certainly very different from the large estate agents that we have used in the past. They absolutely provided a personal touch and were both professional and lovely. I would absolutely recommend them.”

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Mr & Mrs Hancock
5* Google Review
Richmond Hill (September 2024)

“We were very happy with the excellent service we received from Nikki and Nina. They really enjoyed marketing our old, much loved Georgian house and masterminded the whole process.  They found a lovely family to buy the house, and we both felt the house was in good hands for another generation.”

 

David & Caroline 
Montpelier Row (September 2024)

“Nikki and Nina, A massive thank you to you both for all your hard work on our flat sale. Moving house can be so stressful, but you really did everything to make the process as smooth as it could be. We had many challenges, all of which you handled amazingly. Thank you so much for helping us to fulfil our dream of moving to the countryside!!”

 

Mr & Mrs Hancock
5* Trustpilot Review
Richmond Hill (September 2024)

“We just wanted to say a big thank you for all your hard work throughout the sale of our beautiful flat and the purchase of another equally beautiful flat!. Even though the process was pretty stressful at times, you were always quick to respond and went the extra mile more than once. In the end, we got exactly where we wanted (absolutely loving the new place !!!), and we're really grateful for everything you did to make that happen. Super recommended. Thanks again for everything!”

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Miranda & Andrew
5* Google & 5* Trustpilot Review

Richmond Hill (August 2024)

“N and N are an estate agency with an excellent and well developed personal approach. They work to fully understand your unique and personal circumstances, coupled with deep insight into the current property market.

All parties involved in the transaction are treated with respect and kindness. They do not lose sight of the goal to sell the property remaining realistic about price and timeline expectations. They are honest with their views backed by years of experience in the area. Their communication is exemplary.

Extremely likeable staff, invoking a sense of combined commitment, professionalism and dedication. I was delighted for them to have sold my house, but also a little sad that my interactions with this firm have come to a natural end!”

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Ms Cheese-Probert
5 * Google Review

Richmond Hill (July 2024)

“I just wanted to take this time to thank N&N for their wonderful service and consideration for me in a life changing sale of our family home in Richmond. Nikki and Nina found me a cash buyer with no chain before my flat went on the market. Selling your home is never easy and lots of negotiation and frustration followed but they remained calm, positive and supportive throughout the whole process offering advice and keeping me informed every step of the way. They literally held my hand at times and guided me through the most difficult decisions. In the future I would have no doubt to recommend this wonderful team with a personal touch”.

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Sophie C
5* Trustpilot & 5* Google Review
Richmond (August 2024)
 

“Nikki and Nina smashed it out of the park!  These girls rock!  Prepare to have any preconceptions about estate agents blown away.”

 

Ms Crapnell
Ham (July 2024)

“N&N found us a buyer with no chain, before our house even went on the market. They kept us informed every step of the way until completion. If you’re looking for professional, no nonsense agents, with Nikki and Nina, in our opinion, you couldn’t do better!”

 

Tony and Patsy Davison
5* Trustpilot Review
St Margaret’s (June 2024)
 

““We have been extremely impressed by the professionalism and support provided by N&N from the initial contact when we were looking to sell our property but also throughout the sale process until completion. We would definitely recommend them.” 

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Mr Casson

Richmond Hill (May 2024)

 

“I can’t recommend Nikki and Nina enough, they helped me through an emotional sale of a long standing family home.  They were encouraging and supportive, which gave me a lot of confidence and offered advice and information through the whole process.  Definitely went above and beyond”.

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Pauline Sutehall

5* Google & 5* Trustpilot Review

Richmond (February 2024)

 

“What a pleasure it was to work with Nikki and Nina when I finally made the momentous decision to sell my house in Richmond and move to the country.  From the get -go I knew I was in very safe hands.  Charming, friendly and very knowledgeable, yet at the same time utterly professional, they steered me calmly and sensibly through the whole stressful business of selling with all its ups and downs, and were always prepared to go the extra mile to bring  me peace of mind.  To my delight a sale was achieved more quickly, than I had expected, due in no small measure to their expertise."

 

Pamela Porter

5 * Google Review

Richmond Hill (October 2023)

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“Nikki and Nina were a brilliant team for the sale of our house in Richmond. They were extremely focused and worked seamlessly together, providing regular and up-to-date feedback following the viewings that we had for our property. We felt that we were in very experienced and capable hands as we navigated the sale process. Their advice was always sensible and balanced in the context of the market conditions that we were experiencing. We couldn't have asked for a more responsive and friendly team to work with and really appreciated all their hard work in securing us a sale in short order.”

 

Sue Milton

5 * Trustpilot & 5 * Google Review

Richmond Hill Village (October 2023)

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“Nikki and Nina have been fantastic from day one!!! We wanted to extend our heartfelt thanks for their outstanding support in helping us purchase our new home. Their expertise and dedication made the process smooth and stress-free. We're thrilled with our new home and deeply appreciate their hard work and advices."

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Cedric Le Jeune

5* Google Review

Kew TW10 (August 2023)

“N&N are so knowledgeable and enthusiastic about Richmond.  They provide a personal service.  Many of my neighbours sold their previous homes and bought in my street through N&N.  They all speak highly of their experiences”.

 

Mr Garcia

5* Google Review

Richmond (August 2023)

“Nikki and Nina sold our flat on Richmond Hill, when other agents failed.  There is a lot to be said for that personal touch which they have.  It wasn't an easy sale to say the least.  They achieved this in the middle of a full blown recession. Lots of drama and frustrations with the processes with many sales, but they remained calm and helpful. I would recommend them.  Thank you.”

 

Brendan O'Shea

5* Trustpilot Review

Richmond Hill (July 2023)

"From the first time that I met N&N, their service has been exemplary. From understanding my needs as a buyer to sourcing properties on and off the market, to negotiating a very fair price for the one that I ultimately bought. They have taken the pain out of the process and saved me money. I could not recommend them highly enough.”

 

Mr Murphy

East Twickenham (May 2023)

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“After 45 years, a decision to downsize is never likely to be easy, especially if one is very fussy about the location, size and ambience of something a little smaller. Having over a long period looked at several possible options, N&N showed us a house that we really liked – and then worked hard to market our house in an increasingly tricky market. After multiple offers, our sale was concluded swiftly thanks to a realistic valuation (they didn't over-value to win the business). N&N are straight-forward and realistic, and excellent on their communication.  Unlike some well-known ‘big’ names, their service is bespoke, pre-empting issues so they don't become problems and always on hand with wise advice and assistance.  Would strongly recommend.”

 

Malcolm Alexander

5* Google Review

Richmond Hill Village (March 2023)

“Nikki & Nina found me my dream house and sold my old one. I think that my solicitor summed them up when he said that he'd never known such tenacious agents - chasing everyone at each stage to make sure that the purchase and the sale moved forward.  They are both delightful to deal with and very responsive, working as a highly effective team. Unlike with the big estate agents it doesn't matter which of them you last spoke to as the service is seamless and personal.  They also know every corner of Richmond and seem to know everyone so often have access to houses and flats in the most sought after roads.  Highly recommended for buying or selling”.

 

Ms Skingsley

5* Google Review

Richmond (March 2023)

“Selling a Grade I listed house was always going to be a challenge, as we wanted to eliminate both the curious and purchasers who didn’t understand the restrictions imposed by the listing. Nikki and Nina loved the house and engaged the best photographer to take a stunning portfolio of photographs. All enquiries were then filtered by them to ensure the potential purchaser fully understood the Grade I restrictions. The result was a limited number of viewings, but all were serious. Those viewings were handled entirely by Nikki and Nina who were able to explain the history of the house and describe every room. Exactly what we wanted.  We both trusted them and relied on them completely. A rare combination.” 

 

Mr & Mrs Anderson 

Richmond Green

“We recently sold our house through N&N. Nina and Nikki were a delight to work with – professional, knowledgeable, and on top of every detail with none of the usual estate agent BS. Highly recommended. Thanks for everything”.

 

Siobhan Mallen

5 * Google Review

Richmond Hill (March 2023)

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“I just wanted to thank you for everything you did in selling No.7.  You made life a great deal easier and less stressful than it might have been and were so helpful”

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Mrs Jackson

Richmond

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“N&N are not only the agents you need to navigate the Richmond housing market, they are friends you’d invite to dinner.  Every moment working with them was entirely pleasurable easing what could otherwise be a stressful process.  Their knowledge and access is remarkable, ensuring you are the first to walk through the property of your dreams.

 

You’d be foolish not to call N&N.”

 

Charlie

East Sheen

"Nikki and Nina were a pleasure to work with and made the sale of our home feel stress free.  They helped us sell off market and achieved asking price with the first viewing. Couldn't ask for aything more.  Thank you N&N!"

 

Mrs Barratt

Richmond Hill

‘From the first Nikki and Nina were fantastic to deal with. Very knowledgeable about the local market and with a black book of buyers looking for a property like ours. We were able to sell our property off market very quickly. Nikki and Nina are personable and passionate about Richmond in a way which made me confident that any buyer would feel looked after - something which the big chain estate agents just can’t match. At the same time they fully looked after our interests and were keen to complete the transaction. This is probably the most straightforward, stress free property transaction we’ve undertaken. Thank you very much N&N.’

 

Alex Ball

Richmond Hill

"We’re simply delighted with the service Nina and Nikki provided.  Imagine everything you could wish from  your estate agents - high professionalism, promptness, no bs, doing what they say they’ll do, discretion, courtesy - then open your eyes and go and talk to N&N.

 

What a breath of fresh air in the Richmond property market.  They even exceeded our price expectations!"

 

David Mercer

Richmond

“We first met Nina when she worked for one of the larger national estate agents and sold us our house after we relocated to Richmond. Even though it wasn’t the easiest of purchases with an emotional seller, Nina managed the whole process extremely well and we always said if ever we moved again, we would seek herout.  So now with the kids gone (finally), and future travels mapped out, we decided to take that huge step again and move, (we just love stress!). This time downsizing from a house to an apartment, or at least that was our wish not knowing exactly what we’d be letting ourselves in for. We knew who we’d need to call before we went any further.

 

So, not wanting to alarm the neighbours just in case our plans didn’t materialise, we were delighted to discover that Nina had joined with Nikki to form N & N to initially focus on off market sales. However, with the end of the year in sight, and in order to expedite our sale so we could concentrate on finding the right place, we met with Nina and Nikki and agreed to market our house using social media along with advertising on specialist sites such as Rightmove. 

 

In the first 3 days we had 17 viewings and 3 offers, one of which came in at the asking price and was accepted by us. The response was way beyond what we had expected so we were more than pleased with the quality of the viewings, all of which were accompanied by N & N at all times. 

 

As well as taking care of the potential buyers, Nina and Nikki were also active in trying to find the right apartment for us. We had specific requirements so were a bit concerned that having looked at what was available, we would struggle to find anything in a timeframe that matched our own sale.

 

We need not have worried, for within a very short time, Nina and Nikki found a place that wasn’t yet on the market but they knew would soon be made available for sale through traditional means. They managed to arrange an early viewing for us before that happened and as a result, we submitted an offer that was accepted by the sellers and we were able to secure the property at a very early stage. We were naturally delighted.  Even though Christmas was approaching and the pandemic continuing relentlessly, we are happy to say the whole sale and purchase process went extremely smoothly and we’re now in our new home.

 

We’ve said that this will be our last move (of course we said that last time!), but if ever we had to do this again, we’d have no hesitation in contacting Nina and Nikki. They are friendly, courteous, and above all professional in everything they do. Anyone contemplating either a sale or purchase, and needs a more personalised service, there is no one better.”

 

Jim Corbett

Richmond

 

"N&N were brilliant - they very tactically suggested a soft launch in the Summers as buyers are often little scarce and didn’t want the property to appear “old news” by set - then hit the ground running after BH August - we had 3 offers on the table in 10 days!  They are extremely professional and likeable and really really know their stuff - as local parens/residents they genuinely know the area and what people are looking for.  I was extremely comfortable leaving them keys tour property for viewings whilst we were away as I trusted them completely.  I would recommend them without a doubt, they wee brilliant at dealing with lawyers/other estate agents and even came round with a gift on moving day - a wonderful experience throughout!

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Emma Alleyne

Richmond

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"Nikki & Nina did a great job with off market viewings so that they found the right buyer for my place.  I wasn't really looking to sell until that point and they were patient and respectful , keeping viewings to only those seriously interested."  

 

Gary Brown

Richmond 

"We owe the success of our house purchase to Nikki & Nina.  They have been hands-on, diligent, attentive, pursuant, and creative throughout our purchase process to offer us proper advice and actionable solutions whenever we hit an obstacle. We will definitely seek their advice when we need it again."

 

Sina Azeri

Kew Riverside

"Nikki & Nina are the absolute best!  There is no way we would have been able to find our home without their amazing help. They are diligent, super pleasant to work with, and know the area better than anyone else.  They have helped us in every single stage of the process, and are just wonderful human beings.  If I could give 10 stars I would."

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Akin Babyagit

Richmond Hill

"We bought a house in Richmond that N&N brought to our attention.  Nina & Nikki were very professional, proactive and engaged throughout the process, from first viewing to final completion.  They were absolutely pleasant to deal with - importantly, they always kept us well informed on the process, were quick in responding to queries, and there was never any chasing required.  We wish N&N all the best for the future, and would happily recommend them."

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Mr & Mrs D

Richmond

"Nina Marc at N&N Richmond acted successfully for us as buying agent with a limited brief to find us a house in Ham. Throughout this long and torturous process Nina demonstrated her skills and knowledge whenever we looked at or considered any possibility. Nina is a good listener who pays attention to detail, does not fabricate answers when she does not know the answer, is prompt, responsive, and courteous at all times. I would recommend Nina to anyone who needs help in understanding the local market, and who values discretion, traditional common sense, and straight forward advice."

 

Tac

Ham Common

“Nina & Nikki have been fantastic advisors and advocates as we have pursued our search for a home. We had searched for over two years for a house and struggled to find the right property and to identify an appropriate price level. Nina and Nikki understood what we were looking for, what was available in the local market, and had a depth of knowledge of local estate agents, streets, school catchment areas, and amenities that were extremely helpful to us. When it came to negotiating with a seller they provided honest advice which helped us to think through our position more clearly and ultimately ended up us saving literally hundreds of thousands of Pounds under the asking price. We would not hesitate to recommend N&N to anyone looking to move to the Richmond area”.

 

Nousheen Jalal

"The work N&N did with us has been without any doubt outstanding.  Starting from understanding exactly and very rapidly our (rather complicated) needs in terms of search of a house, they worked so effectively and efficiently that all the process has been quick and smooth. Their knowledge, expertise, competence, efficiency (and love for their job!) together with their ability to listen and understand the client's needs make their professionalism invaluable.  We cannot be more grateful to them."

 

Margherita & Jacopo

Richmond Hill

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"Dear Nikki & Nina, well done we made it!  We want to thank you, we've found our dream home and you made it happen.  You took time to understand exactly what we wanted and then went out and found it for us super fast. Impressive." 

 

Matteo & Martina

Richmond Hill

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“Nikki and Nina of N&N have been invaluable in our house purchase in Richmond. They are extremely knowledgeable about the area, and even though we have bought houses there twice before having lived in Richmond for over 20 years both their property search and completion services were extremely helpful. Perhaps the most value added aspect is that they have excellent relationships with all of the local estate agents which means they get to hear about properties likely to come onto the market before they appear - this gives you a chance to secure a purchase before anyone else gets to hear about the property. Under lockdown they were also very helpful in viewing the property on our behalf including taking extensive photos and videos. Highly recommended”.

 

Robert Rogers

Richmond Hill

“N&N have provided an incredibly professional and efficient service for our house sale. Highly personable, approachable and honest. Where local agents with years of trading could not deliver, they did. I couldn't recommend them highly enough.”

 

Nika C

“Nikki and Nina are fab. Amazing level of local knowledge after being long time residents, super connections into local agents, solicitors, surveyors and so on. Proactive, energetic and focused on delivering what we wanted, We are now in the dream house and very, very happy. Highly recommended, set the bar for others, won’t disappoint”.

 

Matthew Newcomb

5* Google Review

Richmond Hill Village

“The service that Nikki & Nina have given us throughout our house sale, house search & purchase over the last 9 months, has been nothing short of outstanding, in every way. From our very first meeting when marketing our home, N&N had an excellent understanding of what are objectives & requirements were. Nikki & Nina’s knowledge of the local market was very reassuring. In addition to successfully marketing our property, they also helped us find a new home within the area & very quickly understood exactly what we were looking for. Their organisational & communication skills were first class, keeping us updated regularly. Both Nikki & Nina have been dedicated & professional throughout. They really have been our guardian angels! Moving home is not an easy process but when there were issues that needed addressing, their positivity & advise was superb. We cannot recommend them highly enough”.

 

Mrs & Mrs Icke

Richmond

"We sold our property ‘Off-Market’ through N&N Richmond. It was the easiest and smoothest sale. Nina & Nikki arranged the viewings around our schedule with buyers they knew would be interested in the property.  No time wasted, no delays, no stress.  What was most impressive, was the scope of people they managed to reach.  It was a fantastic job with both buyer and seller very happy. It’s the way to go".

 

Mr G

Richmond Hill